ENSURE POWDER SUPPLY ISSUES
Ensure Powder Chocolate and Vanilla 840 gm continues to be a frustration and concern for all in respect to continuity of supply. Or should we say supply full stop.
WHERE WE ARE NOW:
1 – We as ProPharma and PWR cannot get enough of the allocation of available stock to fill our supply chain to meet our customer’s needs.
2 – That allocation is solely controlled by Abbotts Nutrition
WHAT WE ARE DOING:
1 – Driving transparency with PHARMAC to make sure Abbotts are meeting the agreed volume to supply to NZ as a whole.
2 – Lobbying Abbotts to make sure we are getting an appropriate share of the market – we currently believe we are not getting the right market share – but in the meantime we have a strict allocation process internally to share volume across our customer base. This process is required and does not suit all, but we have no choice in this matter.
3 – Lobbying PHARMAC to communicate to the trade on the underlying reasons for the shortfall in volume in NZ.
4 – We are NOT exporting any volume contrary to any comments you may have heard in the trade.
When we have further information to share we will do so on Mind Time and our Website.
We ask for your assistance through this difficult situation and accept what we have put in place is for the benefit of all.
Maybe with the introduction of Fortisip Powder Vanilla 857 gm (improved taste) from late March 2018 you can consider moving some patients to this product. New product will be available once existing stock of the 350 gm pack are exhausted.
We thank you in anticipation of your ongoing support.